OUZEY Bite-Resistant Dog Disc

Under normal circumstances orders received by 3 PM, EST will be shipped out within 48hrs. Orders received after 3 PM it is not guaranteed to go out that time frame. All items ship completely free.

Normal estimated Delivery time is 7-10 business days *Domestic shipping*

Normal estimated Delivery time is 1-3 weeks *International shipping*

All sale/holiday items are subject to 1-3 weeks

If you would like to return any item(s), for either a refund or exchange, you'll need to contact us via email. Info@snuggleandfetch.com

It is important that all conditions are met:
● If your package did not arrive on time, please write to us. We'll help you!
● Please don't send any items back to us until you've completed a Return Request and have a Return Authorization (RA) number. Any returns received without an 'RA Number' will not be processed.
● Once we approve your return, we'll send you details of where to send your order to, and what happens next.
● When we've received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you've requested an exchange to confirm the product you'd like.
● Items must be returned within 30 days of the delivery date.
● We may ask you to provide photos if an item is damaged, faulty or the wrong size.
● We will provide a return shipping label.

For all items we have a 30 day money back guarantee, if you are not happy for any reason within 30 days of receiving your item(s) let us know and we will make it right. We do not have a restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned; we will process your refund.


CONTACT US

Email: Info@snuggleandfetch.com

Phone Number: (929) 359-3190

Address:     

697 Bronx River Rd Apt 418

Yonkers, NY, 10704

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
Snuggle & Fetch has a 30 day money back guarantee for all items you purchase from Snuggleandfetch.com

If you have received your item(s) defective or incorrect:
-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at Info@snuggleandfetch.com
*Further instructions will be given through email.
Note: We will provide a return shipping label.
For more assistance please call (929) 359-3190

HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid.

HOW LONG IT WILL TAKE TO GET MY REFUND?
-You will receive your refund as soon as we receive the product and the conditions for a refund have been met. It may take up to 5 business days for the refund to be fully processed.

LATE OR MISSING REFUNDS (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at Info@snuggleandfetch.com and we will be happy to assist.

Coupon Codes

- Discount codes must be applied at time of checkout - You must press "Apply" to see the order total update.
- We cannot adjust any prices after the order has been submitted.
- Only one code can be used on a purchase.
- Coupon codes cannot be applied to previous purchases.

CANCELLATION
Orders can only be cancelled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been processed by that time.

CONTACT US

Email: Info@snuggleandfetch.com

Phone Number: (929) 359-3190

Address:     

697 Bronx River Rd Apt 418

Yonkers, NY, 10704